FREQUENTLY ASKED QUESTIONS

Find quick answers about our jewellery, pricing, orders, delivery and support. Still need help? Our team is just a message away.

1. Do you sell authentic jewellery?

Yes! All our products are certified and crafted with genuine materials – whether it is gold, silver, diamonds, or platinum. Every piece is made with care and authenticity at the core.

2. Are your prices really wholesale?

Absolutely. As direct manufacturers, we cut out middlemen and pass on the benefit to you. That’s why you get premium designs at true wholesale pricing.

3. How do I place a custom order?

You can contact us via WhatsApp or through the support section of our app to discuss custom designs, re-modelling, or bespoke bridal sets. Our team will guide you through design, pricing, and timelines.

4. How long does delivery take?

Ready-made jewellery is usually delivered within 2–7 working days, depending on your location. Custom or made-to-order pieces may take longer based on design complexity and production time.

5. Can I return or exchange jewellery?

Yes, returns and exchanges are available as per our Return & Refund Policy . Please note that customised or engraved jewellery is not returnable unless received in a defective condition.

6. Do you have a physical store?

Yes! You can visit our physical store for walk-in purchases, trial, and store pickup options. Store details are available in the Contact Us section.

7. How do I contact customer service?

You can reach us at 044-4774 8528/srichandrajewel@gmail.com or use the support section in our app/website to chat with our team. We’re happy to assist you with orders, sizing, customization and more.

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